Last updated: 8 September 2026

Glenn Crawford Painting respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Glenn Crawford Painting collects, uses, stores and discloses personal information when you visit our website, contact us or enquire about our services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name;

• phone number;

• email address;

• property address;

• details about your painting or maintenance requirements;

• information provided when requesting a quote;

• information contained in messages or enquiries;

• photographs or other information you voluntarily provide about a project;

• information required to arrange and provide our services.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.

2. How We Collect Information

We may collect personal information when you:

• submit a contact or enquiry form;

• request a quote;

• contact us by phone, email or other communication methods;

• engage us to provide services;

• communicate with us about an existing or potential project;

• voluntarily provide information through our website.

Some information may also be collected automatically through website technologies such as cookies and analytics tools.

3. How We Use Personal Information

We may use your personal information to:

• respond to enquiries;

• provide quotes and estimates;

• understand your project requirements;

• schedule and provide our services;

• communicate with you regarding your project;

• issue invoices and process payments;

• maintain business records;

• improve our website and services;

• respond to customer feedback or complaints;

• comply with legal and regulatory obligations;

• protect our business, customers and website from fraud, misuse or security threats.

We will generally only use personal information for purposes reasonably connected with our business activities or purposes explained to you when the information is collected.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide services.

Depending on the circumstances, information may be disclosed to:

• contractors or suppliers involved in providing services;

• professional advisers;

• payment or financial service providers;

• website hosting and technology providers;

• email, communication or customer-management service providers;

• analytics or website service providers;

• government authorities or regulators where required by law.

We do not sell your personal information.

5. Third-Party Service Providers

Our website may use third-party services for functions such as website hosting, analytics, contact forms, maps, advertising, communication or other website functionality.

These providers may process information in accordance with their own privacy policies and terms.

Some third-party service providers may be located outside Australia. Where personal information is disclosed to overseas recipients, we will take reasonable steps appropriate to the circumstances to handle that information consistently with applicable privacy obligations.

6. Cookies

Our website may use cookies and similar technologies to provide website functionality, understand website traffic and improve the user experience.

Cookies are small files stored on your device when you visit a website.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

7. Website Analytics

We may use analytics services to understand how visitors use our website, including information such as pages visited, approximate location, device type, browser information and website interactions.

This information helps us understand website performance and improve our online services.

8. Direct Marketing

Where permitted by law, we may use your contact information to communicate with you about our services, offers or other information that may be relevant to you.

You may request that we stop sending direct marketing communications at any time.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to resolve disputes and complaints, or to comply with legal and regulatory requirements.

When information is no longer required, we may securely delete or de-identify it where reasonably practicable.

11. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

We will generally respond to reasonable requests within a reasonable period and may need to verify your identity before providing access.

In some circumstances, access may be refused where permitted or required by law.

12. Correcting Your Personal Information

If you believe that information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

We will take reasonable steps to correct information where appropriate.

13. Privacy Complaints

If you believe that we have mishandled your personal information, you may contact us and provide details of your concern.

We will review your complaint and take reasonable steps to address it.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children unless it is provided with appropriate consent or where otherwise permitted by law.

15. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.

The updated version will be published on this website with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact Glenn Crawford Painting using the contact details provided on our website.